Refunds/Exchanges

REFUNDS & EXCHANGES

If you are not completely satisfied with your purchase, I will happily issue a refund or accept an exchange under the following conditions:

Please email bigfootfibers@gmail.com within 14 business days from postmark. Return shipping costs may apply.

Incorrect items and/or missing items from your order will be shipped or the incorrect item exchanged at no extra cost.

Yarn that has been caked or wound into a ball may not be returned.

Returned items must be shipped back in resale condition. A refund or exchange will not be issued for returned items that appear used, damaged, and/or soiled.

Refunds are issued as soon as your return is received in office  

All subscription clubs, "Mystery Bundles", "Mystery Skeins", Limited Edition, collaborations, and discounted yarn may not be exchanged or refunded. These items are final sale.